Legal
Cancellation Policy
Rescheduling
Things come up. Let us know as soon as you can and we'll work with the partner to find a new time that works.
Cancellations
You can cancel a scheduled visit at any time. We ask for as much notice as you can give so we can adjust the partner's day. Same-day cancellations may not always be possible to reschedule that week.
Pausing recurring service
Going on vacation or away for a stretch? Pause your recurring plan and we'll hold your spot. When you're ready, just let us know and we'll start it back up.
Estimate expiration
Estimates are valid for 72 hours. If yours has expired, request a refresh and we'll re-confirm pricing and availability.
Promotions
If a promotion was applied to your estimate, it stays valid only while the estimate is valid. Expired or cancelled estimates need a fresh promo if one is still running.
Missed access
If the partner arrives at the scheduled time and can't access the property, we'll reach out to reschedule. Repeated missed access may require a small trip fee to cover the partner's time.
Questions
Email hello@ricleanco.com — we'll handle it.