Question 1

Do you employ the cleaners?

Accepted Answer

No. RI Clean Co. is a booking and coordination platform. The cleaning itself is performed by approved independent local cleaning partners that meet our standards for insurance, response time, and quality.

Question 2

Who actually performs the cleaning?

Accepted Answer

An approved local cleaning partner in your service area. We match your job to a partner that offers the service you requested, covers your ZIP code, and has availability during your preferred time window.

Question 3

Are cleaning partners insured?

Accepted Answer

Yes. Every approved partner must carry current general liability insurance. We track expiration dates internally and pause partners whose coverage lapses.

Question 4

Can I book recurring cleaning?

Accepted Answer

Yes — weekly, biweekly, and monthly recurring schedules are available, and we try to keep the same partner on your account whenever possible.

Question 5

Do you offer commercial cleaning?

Accepted Answer

Yes. We coordinate office, retail, fitness, medical, and mixed-use commercial cleaning with approved commercial partners.

Question 6

What areas do you serve?

Accepted Answer

We're launching in Providence and surrounding Rhode Island communities first. Coverage expands as we approve more partners in each area.

Question 7

What happens if there is an issue?

Accepted Answer

Tell us. We follow up after every job and handle quality issues directly — we'll work with the partner to make it right or send a different partner to correct the work.

Question 8

How does pricing work?

Accepted Answer

Pricing depends on the service type, size of the property, and condition. Submit a quote request with the details and we'll match you with an approved partner and confirm pricing before scheduling.

Frequently asked questions